Legal
Privacy notice
This notice explains how TrustEdge Global Solutions Limited (“TrustEdge”, “we”) collects, uses and protects personal data when you visit teglobals.com or contact us. We process personal data in line with Ghana’s Data Protection Act, 2012 (Act 843).
Who we are
TrustEdge Global Solutions Limited is the data controller for personal data collected through this website, and handles it in line with Ghana’s Data Protection Act, 2012 (Act 843).
Address: Achimota, Accra, Ghana
Email: info@teglobals.com
Phone: +233 54 083 8349 · +233 53 439 3537
What we collect
- Enquiries. When you use the enquiry form we collect your name, company, work email, phone number (optional), industry, area of interest, the part of your operation it concerns (optional) and your message, plus the language you used on the site.
- Ask TrustEdge. Ask TrustEdge is an automated guide that runs in your browser using our published information; it does not send what you type to any outside AI service. While your browser tab is open it keeps the conversation (not your contact details) so it is not lost when you move between pages; closing the tab clears it. Nothing reaches us unless you choose to send an enquiry, in which case we receive your name, work email, optional organisation, industry and phone number, the role you selected (if any), the topic and answers you chose, your description, an enquiry reference and the page and language you used.
- Email, phone and WhatsApp. If you contact us directly we keep the details you share so we can reply. WhatsApp messages are also subject to WhatsApp’s own privacy policy.
- Website statistics. Only if you accept them: cookieless statistics that count visits and pages viewed without identifying you or tracking you across other sites. See the cookie notice.
How we use it
- To respond to your enquiry and recommend the appropriate next step, such as a call, a health check, a licence quote or a site visit.
- To prepare proposals and, if we work together, to deliver and support the services you request.
- To understand, in aggregate, how the website is used so we can improve it.
We do not sell personal data, and we do not use it for marketing unless you have asked us to.
Who we share it with
We use a small number of service providers to run the website, acting on our instructions:
- Website hosting and statistics: Cloudflare.
- Enquiry form delivery: Web3Forms, which passes your enquiry to our email inbox. If the form service is not available, your own email app sends the enquiry to us directly.
- Business email: GoDaddy.
Where you ask about AVEVA software or automation work, we may share the relevant parts of your enquiry with our partners AVEVA or The Automation Ghana Group (TAGG), only so they can help us respond. We will tell you before we do this.
Some of these providers may store data outside Ghana. Where that happens we take steps to make sure your data receives an adequate level of protection.
How long we keep it
We keep enquiries only for as long as we need them to respond and follow up, and then delete them, unless we go on to work together, in which case we keep project records for as long as required by our contracts and Ghanaian law.
Your rights
Under Act 843 you can ask us to:
- confirm whether we hold personal data about you and give you a copy;
- correct personal data that is inaccurate or out of date;
- delete personal data we no longer need, or stop using it;
- stop using your data for direct marketing.
To make a request, email info@teglobals.com. We aim to respond within 21 days.
If you are not satisfied with our response, you can complain to the Data Protection Commission of Ghana at dataprotection.org.gh.
Security
The website is served over an encrypted connection (HTTPS) with strict security headers, and loads no scripts from other websites unless you accept statistics. Access to enquiries is limited to the TrustEdge staff who need it to respond.
Changes
We may update this notice. The date at the top shows when it last changed.
